Refund policy

Thank you for shopping with MoonRootedMama. We want you to love every item you receive. Please read our policy carefully before making a purchase.

Returns

Due to the nature of our products and our dropshipping fulfillment model, all sales are final unless the item arrives damaged, defective, or incorrect. We do not accept returns for change of mind or buyer's remorse.

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery at [your email address] with:

• Your order number
• A clear photo of the item and packaging
• A description of the issue

We will work with our suppliers to resolve the issue as quickly as possible.

Refunds

Once your claim is reviewed and approved, we will issue a refund to your original payment method within 5–10 business days. Shipping costs are non-refundable.

We reserve the right to deny refund requests that do not meet the above criteria.

Exchanges

We do not offer direct exchanges. If you need a different item, please place a new order.

Lost or Stolen Packages

MoonRootedMama is not responsible for lost or stolen packages confirmed as delivered by the carrier. Please contact your local carrier or file a claim directly with them.

Contact Us

For any questions about your order or this policy, please reach out to us at: 📧 moonrootedmama846@gmail.com 🌐 moonrootedmama.com